Last updated: 19/09/2026. This version replaces the version of the 24th of August 2026.
PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
1. About These Terms
1.1 Application
These terms and conditions (“Terms”) govern your use of the website operated by Property Investment Professionals of Australia Ltd (ABN 21 093 872 051) (“PIPA”, “we”, “us”, “our”) at www.pipa.asn.au and any subdomains, together with our Privacy Policy and Website Disclaimer.
1.2 Acceptance
By accessing or using our website, creating an account, applying for membership, enrolling in a course, or registering for an event, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our website or services.
1.3 Definitions
In these Terms:
- “you” and “your” refer to the visitor, member, student, or other person using our website or services;
- “website” means www.pipa.asn.au and any associated subdomains;
- “services” means membership services, the QPIA accreditation program, courses, events, and any other services offered through our website; and
- “content” means all text, images, graphics, videos, data, software, and other material published on or available through our website.
2. Amendment of Terms
We reserve the right to amend these Terms at any time. We will post any changes on our website and update the “Last updated” date at the top of this page. Where a change is significant, we will endeavour to notify you by email or by a prominent notice on our website. Your continued use of the website after any amendment constitutes your acceptance of the amended Terms. You should review these Terms regularly to ensure you are aware of any changes.
3. Membership
3.1 Applications
Membership of PIPA is open to individuals and organisations that meet our published eligibility criteria. All applications are subject to approval by PIPA at its discretion.
3.2 Your obligations as a member
As a member, you agree to:
- comply with the PIPA Code of Conduct, Constitution, and any applicable policies and by-laws;
- maintain current and accurate personal and professional information in your membership profile;
- pay all applicable membership fees by the due date; and
- not misrepresent your PIPA membership status, QPIA accreditation, or any affiliation with PIPA.
3.3 Membership fees
Membership fees are payable annually in advance unless otherwise agreed. We will notify you of any changes to membership fees with at least 30 days’ notice before your next renewal date. All fees are stated in Australian dollars and include GST unless otherwise specified.
3.4 Suspension and termination of membership
PIPA may suspend or terminate your membership if you:
- fail to pay membership fees by the due date after being given reasonable notice;
- breach the PIPA Code of Conduct, Constitution, or any applicable policy;
- engage in conduct that, in PIPA’s reasonable opinion, brings PIPA or the property investment profession into disrepute; or
- no longer meet the published eligibility criteria for membership.
You will be given a reasonable opportunity to be heard before your membership is terminated, except in cases of serious misconduct.
3.5 Cancellation by you
You may cancel your membership at any time by notifying us in writing. No refund of membership fees already paid will be provided upon voluntary cancellation, except as required by the Australian Consumer Law.
4. QPIA Accreditation and Courses
4.1 Course enrolment
By enrolling in the QPIA program or any other course offered by PIPA or through our website, you agree to these Terms and any additional terms specified at the time of enrolment. To the extent of any inconsistency, the additional terms specified at the time of enrolment take priority in relation to the terms applying to the QPIA program or other course.
4.2 Course fees
Course fees are payable at the time of enrolment unless a payment plan is agreed in writing. All fees are stated in Australian dollars and include GST unless otherwise specified.
4.3 Course access and delivery
Online courses are delivered digitally through our education platform. Upon payment of the applicable fees, you will receive access to the course materials for the period specified at the time of enrolment. Course access is personal to you and must not be shared with, transferred to, or used by any other person.
4.4 Assessment and accreditation
Successful completion of the QPIA program and granting of the Qualified Property Investment Adviser (QPIA) designation is subject to:
- meeting all assessment and competency requirements;
- satisfying any experience, qualification, or licensing prerequisites; and
- approval by PIPA.
PIPA reserves the right to set, vary, and enforce accreditation standards in the interests of maintaining professional standards across the industry.
4.5 Use of the QPIA designation
The QPIA designation and associated marks are registered trademarks of PIPA. Your right to use the QPIA designation is conditional on:
- maintaining current PIPA membership in good standing; and
- continuing to meet all applicable accreditation and professional development requirements.
PIPA may revoke your right to use the QPIA designation if your membership is terminated, your accreditation lapses, or you breach the conditions of use. Upon revocation, you must immediately cease using the QPIA designation, marks, and any related materials.
4.6 Course refunds
- If you have not accessed any course materials, you may request a full refund within 14 days of purchase.
- Once you have accessed course materials, refunds are provided only where required by the Australian Consumer Law (for example, where the course is not as described, is of unacceptable quality, or fails to meet the consumer guarantees).
- Refunds for partially completed courses are at the discretion of PIPA.
5. Events
5.1 Registration
By registering for a PIPA event (including conferences, seminars, webinars, and networking functions), you agree to these Terms and any additional terms specified at the time of registration.
5.2 Event fees
Event fees are payable at the time of registration. All fees are stated in Australian dollars and include GST unless otherwise specified.
5.3 Changes and cancellation by PIPA
PIPA reserves the right to change event dates, venues, speakers, programs, or format (including changing from in-person to virtual), or to cancel an event entirely. If PIPA cancels an event, registered attendees will receive a full refund of event fees paid. If PIPA makes a material change to an event (such as a change of date or venue), you may elect to receive a full refund.
5.4 Cancellation by you
Unless different cancellation terms are specified at the time of registration, the following applies:
- cancellations made more than 14 days before the event will receive a full refund;
- cancellations made between 7 and 14 days before the event will receive a 50% refund; and
- cancellations made less than 7 days before the event are non-refundable.
Substitution of attendees is permitted at no additional cost, provided you notify us before the event.
6. Fees and Payment
6.1 Currency and GST
All fees and prices on our website are stated in Australian dollars and include GST unless otherwise indicated. PIPA will issue a tax invoice or receipt for all payments received.
6.2 Payment methods
Payments may be made by credit card, debit card, or any other method specified on our website at the time of purchase. All payments are processed securely by our third-party payment provider. We do not store your credit card details on our servers.
6.3 Failed or overdue payments
If a payment fails, is declined, or becomes overdue, we may suspend your access to the relevant service until payment is received in full. We reserve the right to charge reasonable costs associated with recovering overdue amounts.
7. General Refund Policy
7.1 Australian Consumer Law
PIPA handles all refunds in accordance with the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)). Nothing in these Terms excludes, restricts, or modifies any right or remedy you have under the Australian Consumer Law.
7.2 Services that come with guarantees
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For services, you are entitled to a remedy if the services are not provided with due care and skill or are not reasonably fit for a specified purpose.
7.3 Limitation of liability for services
Where our liability cannot be excluded under the Australian Consumer Law, our liability is limited to, at our election:
- the supply of the services again; or
- the payment of the cost of having the services supplied again.
7.4 Refund processing
Approved refunds will be processed within 14 business days and credited to the original payment method.
8. User Accounts
8.1 Account creation
You may be required to create an account to access certain services, including course enrolment and membership management. You must provide accurate, current, and complete information when creating your account and keep your details up to date.
8.2 Account security
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at [email protected] if you become aware of any unauthorised use of your account or any other breach of security.
8.3 Account suspension or termination
We may suspend or terminate your account if you breach these Terms, engage in fraudulent or unlawful conduct, or if your account has been inactive for an extended period. We will provide reasonable notice where practicable.
9. Acceptable Use
You must not use our website or services:
- for any unlawful purpose or in violation of any applicable law or regulation;
- to infringe the intellectual property rights of PIPA or any third party;
- to transmit any material that is defamatory, offensive, threatening, harassing, or otherwise objectionable;
- to distribute viruses, malware, or any other harmful code;
- to interfere with or disrupt the operation of our website, servers, or networks;
- to collect or harvest personal information of other users or members without their consent;
- to impersonate any person or entity, or to misrepresent your affiliation with any person or entity;
- to engage in any automated data collection (including scraping, crawling, or data mining) without our prior written consent; or
- to share, distribute, or make available any course materials, member resources, or other content to persons who are not authorised to access them.
10. No Personal Financial or Investment Advice
10.1 General information only
The content on our website, including articles, research, reports, guides, statistics, media commentary, and educational materials, is provided for general information and educational purposes only. It does not constitute personal financial advice, property investment advice, tax advice, or legal advice.
10.2 No adviser-client relationship
Accessing our website, using our services, or enrolling in a PIPA course does not create an adviser-client, financial adviser, or fiduciary relationship between you and PIPA. PIPA is a not-for-profit industry body, not a licensed financial adviser, real estate agent, or property investment adviser.
10.3 Seek independent professional advice
Before making any property investment decision, financial decision, or other decision based on information obtained from our website, you should obtain independent professional advice from a suitably qualified and licensed adviser who can consider your individual objectives, financial situation, and needs.
10.4 No endorsement of individual members
The inclusion of any person or organisation in the PIPA membership register, the Find a QPIA Adviser directory, or any PIPA publication does not constitute a personal recommendation or endorsement by PIPA. PIPA does not guarantee, endorse, or accept liability for any advice, services, or outcomes provided by individual PIPA members, QPIA holders, or their businesses. You deal with individual members at your own risk and should conduct your own due diligence.
10.5 No liability for decisions
Under no circumstances will PIPA, its directors, officers, employees, or agents be liable for any decisions you make, or any actions you take, based on information, content, or educational materials obtained from our website or services. All consequences of such decisions are your own responsibility.
11. Intellectual Property
11.1 Ownership
All content on our website, including text, graphics, logos, images, audio, video, software, course materials, trademarks (including the PIPA and QPIA marks), and the overall design, layout, and look of the website, is the property of Property Investment Professionals of Australia Ltd or its licensors and is protected by Australian and international copyright, trademark, and intellectual property laws.
11.2 Limited licence
You may view, download, and print content from our website for your personal, non-commercial use only, provided you do not modify the content and you acknowledge PIPA as the source. This licence does not extend to course materials, which are subject to the specific terms of your enrolment.
11.3 Restrictions
You must not, without our prior written consent:
- reproduce, duplicate, copy, sell, resell, or exploit any content from our website for any commercial purpose;
- modify, adapt, translate, or create derivative works from our content;
- remove any copyright, trademark, or proprietary notices from our content;
- frame or mirror any part of our website on another website;
- share, distribute, or make course materials available to any person who has not enrolled in the relevant course; or
- use any data mining, scraping, or automated tools to collect content from our website.
11.4 PIPA and QPIA trademarks
PIPA, QPIA, Qualified Property Investment Adviser, and all associated logos and marks are trademarks of Property Investment Professionals of Australia Ltd. Unauthorised use of these trademarks is strictly prohibited and may result in legal action.
12. Limitation of Liability
12.1 Exclusion of liability
To the maximum extent permitted by law, PIPA, its directors, officers, employees, agents, and contractors exclude all liability for any loss, damage, cost, or expense (whether direct, indirect, incidental, special, consequential, or exemplary, and whether arising in contract, tort, negligence, or otherwise) arising out of or in connection with:
- your use of, or inability to use, our website or services;
- any errors, omissions, or inaccuracies in the content on our website;
- any reliance you place on information, content, or materials on our website;
- any third-party content, links, advertisements, or services accessed through our website;
- any unauthorised access to, or use of, your account or personal information;
- any interruption, suspension, or termination of our website or services; or
- the conduct, advice, or services of any individual PIPA member or QPIA holder.
12.2 Consumer guarantee savings clause
Nothing in these Terms is intended to exclude, restrict, or modify any consumer guarantee, right, or remedy conferred by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable law that cannot be excluded, restricted, or modified by agreement.
12.3 Indemnity
You agree to indemnify and hold harmless PIPA, its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:
- your breach of these Terms;
- your use of our website or services;
- your violation of any applicable law or the rights of any third party; or
- any content you submit, post, or transmit through our website.
13. Third-Party Links and Content
Our website may contain links to third-party websites, advertisements, and information for your convenience. These links do not constitute endorsement, sponsorship, or approval by PIPA. We have no control over, and accept no responsibility for, the content, privacy practices, or availability of third-party websites. You access third-party websites entirely at your own risk.
Our website may also display content, information, or commentary provided by third parties. PIPA accepts no responsibility for any third-party content and does not adopt or endorse any views, opinions, or recommendations expressed by third parties.
14. Exclusion of Competitors
If you operate a business that competes with PIPA by providing similar membership, accreditation, certification, or training services to property investment professionals, you are a competitor of PIPA. PIPA does not permit competitors to use or access our website, download content, or obtain information from our website, whether directly or through a third party.
If you breach this clause, PIPA reserves the right to hold you responsible for any loss sustained and to seek an account of any profits derived from such use. PIPA may, in its sole discretion, deny any person access to our website, services, or information without notice.
15. Privacy
We are committed to protecting your privacy. Our collection, use, disclosure, and handling of personal information is governed by our Privacy Policy, which is available at www.pipa.asn.au/privacy-policy and forms part of these Terms. By using our website, you acknowledge that you have read and understood our Privacy Policy.
16. Termination
PIPA may, in its sole discretion, suspend or terminate your access to our website or any services at any time, with or without notice, for any reason, including if you breach these Terms. Upon termination, your right to access our website and services ceases immediately. Sections of these Terms that by their nature should survive termination will continue to apply, including Sections 10, 11, 12, and 14.
17. Severability
If any provision of these Terms is found to be illegal, void, or unenforceable in any State or Territory, that provision will be severed in that jurisdiction without affecting the validity or enforceability of the remaining provisions. Where a provision would be enforceable if read down or narrowed, it will be read down to the minimum extent necessary to make it enforceable. A provision that is legal and enforceable in any other State or Territory will continue in full force in those jurisdictions.
18. Entire Agreement
These Terms, together with our Privacy Policy and Website Disclaimer, constitute the entire agreement between you and PIPA regarding your use of our website and services. No other term is to be included in this agreement except where required by any legislation of the Commonwealth or any State or Territory. All implied terms, except those implied by statute that cannot be expressly excluded, are hereby expressly excluded.
19. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of New South Wales, Australia. You irrevocably submit to the exclusive jurisdiction of the courts of New South Wales and any courts that may hear appeals from those courts in respect of any proceedings arising out of or in connection with these Terms or your use of our website.